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FAQ
Verification
Verification
FAQ on Verification
KYC Process and Alternative For (NIN) Denied Verification
Who can I contact for further assistance with my KYC verification?
How long does the verification process take?
What if my NIN was obtained from a third-party approved center?
How can I generate a digital NIN card?
What should I do if my verification was denied due to a bad proof of identity?
Why was my KYC verification denied?
What documents are accepted for KYC verification?
What is the KYC process for BananaCrystal?
Why do I need to verify my account?
Reasons to verify your account
Why do I need to verify my account?
Why Was My Verification Denied?
Why Was My Verification Denied?
Why is my front camera black on Android when taking a selfie?
How to fix a blank screen on an Android Phone
How To Fix the Camera Not Working On Your Android Phone
How to fix the camera not working on your Android Phone
How to fix your camera when it’s showing a black screen
Free up Some Space From Your Phone’s Storage
Check the Permissions of the Camera App
Clear the cache files of your camera app
Clean the camera lens/laser
Restart your phone
Force stop your camera app
How To Fix Your Camera for Verification
How to Fix Your Phone Camera When It Freezes or Lags when Taking your Selfie
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Firefox (Desktop/Laptop)
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Chrome (Desktop/Laptop)
Steps To Resolve for Various Device & Browser Combinations